Reflections on Localgovcamp 2017
I’ve been going to Localgovcamp since 2014 and every year it’s helped me to think about how we should do digitally enabled service design in local government, given me the opportunity to meet great people who share my values, and given me a route to connect my team up with the wider network so we can share what we’ve achieved and learn from others.
This year I was excited to bring Localgovcamp to Bristol, hosting the event in the civic grandeur of City Hall, and showing off a few of Bristol’s many attractions to old friends and new. (It won’t surprise anyone who knows him that Esko Reinikainen found The Volley before anyone else…)
For me this was a bittersweet Localgovcamp, with the elation of an amazing event in my home city laced with the sadness that I’m leaving local government after 20 years, and know that I won’t quite feel as much a part of the community next year…
Having said that, the truth is that’s just a comment on my self-identity, not the community. Localgovcampers might be people working for councils, councillors, volunteers in community organisations, people working for suppliers, and freelancers — but they all share a sense of purpose and common values.
Localgov Digital: What is the User Need?
At the moment that purpose and those values are implicit — and making them more explicit and visible was one of the main things I took away from the session that Neil Lawrence and I pitched on behalf of the Localgov Digital steering group — “Localgov Digital — What is the user need?”
It was my first pitch at an unconference and I managed to stumble over the words “localgov digital” ? I was really pleased to see how many people turned up to the session from all of the parts of the community, veterans and fresh faces. Also a pleasure to co-facilitate the session with Neil — we did some rapid planning right at the last minute (agile!) and ran it as a user story generating workshop, then moved into discussion and debate about the implications of the needs for the nature of Localgov Digital in future. (Thanks to Peter Fleming for his kind words to me at the end “there are two kinds of people, those who can wing it in workshops and those who can’t — and you know which group you fall into!” ?)
Most of the user needs related to people working in localgov needing support and a space to share and learn from each other.
In some ways it would have been easy to assume we could accept what we were seeing and continue to run events, provide tools like unmentoring and structures like regional peer groups. But several people injected a bigger picture to the discussion — with Esko Rainikainen asking us to answer the fundamental question: “what’s the purpose of Localgov Digital?” This took the conversation onwards, and got us thinking about what was unique and valuable about Localgov Digital as opposed to the many other groups in the networks we operate within, and who we should be collaborating with to help us achieve our aims most effectively.
During Localgovcamp and in the Slack and Hangout discussions since then we’ve made good progress and I expect there will some “official” news soon. For my part, I made a number of specific notes following the Localgovcamp session:
- Viewing directly employed council staff as good and all suppliers and contractors as bad is too simplistic for the modern public sector. A values based approach to membership of a community of interest is far better.
- How can we achieve that in practice? What is the vision and purpose of Localgov Digital, and the values that we would be asking people to sign up to? How would we manage the community and ensure people committed to and adhered to agreed standards?
- How do we sustain and grow the network, so that it can be effective in meeting its purpose and the user needs expressed? What activity isn’t happening or happening too slowly or with quality problems, due to lack of resource? Where could that resource come from?
- What other bodies exist that LGD could be affiliated to or exist within, that might help create the structures needed for sustainability? What role could LGA and Solace perform? Could LGD be the digital peer evaluation provider for LGA? Could some in-kind support be offered, rather than cash?
- Need to reconnect with Comms professionals — people like Dan Slee were closely involved in early days of Localgovcamp but comms not so embedded in LGD steering group now — need to bring someone in who can lead on that.